Complaints
Complaints
Headline
Complaints
Intro
DIG Dermal is committed to providing a high standard of care and service. If you are unhappy with any aspect of the service, concerns will be taken seriously and handled fairly, respectfully, and promptly.
Raising a concern
If you have a concern or complaint about DIG Dermal, please get in touch as soon as possible so that the issue can be reviewed and, where appropriate, resolved.
Complaints may be raised by:
patients
relatives or carers, where appropriate
referrers
other individuals affected by the service
How to make a complaint
Complaints can be made by contacting DIG Dermal directly using the contact details on the website.
Please provide:
your name and contact details
a clear description of your concern or complaint
any relevant dates or information
how you would like the matter to be resolved, if appropriate
What happens next
DIG Dermal aims to:
acknowledge complaints promptly
review the issues raised fairly and objectively
communicate clearly during the process
respond within a reasonable timeframe
identify any learning or improvement needed
If the complaint relates to clinical care, records may need to be reviewed as part of the response.
Outcomes
Following review, DIG Dermal may:
provide an explanation
apologise where appropriate
clarify what happened
identify actions to address the issue
make improvements to practice or service delivery where needed
Confidentiality
Complaints will be handled sensitively and in line with confidentiality and data protection requirements. Information will only be shared where necessary in order to review and respond to the complaint properly.
If you remain unhappy
If you remain dissatisfied after your complaint has been reviewed, you may wish to seek independent advice or raise the matter with an appropriate external body, depending on the nature of the complaint.
Contact
For complaints or concerns, please contact DIG Dermal directly using the contact details provided on the website.